1. About these terms and conditions
   • It is your responsibility to ensure that you understand and comply with these terms and conditions. It ensures that:
     • You understand your responsibilities and what constitutes abuse of the service
     • Computers and personal data are not put at risk
   • If you have any questions about these terms and conditions, you should contact the Digital Learning Solutions team at it.skills@nhs.net.
   • The Digital Learning Solutions team reserves the right to update this document as necessary.
2. General information about Digital Learning Solutions’ products
   • IT Skills Pathway ’ products have been provided to aid registered organisations with the training and development of their staff in regard to IT skills and this should be your main use of the system.
   • IT Skills Pathway ’ products should be used in compliance with all relevant laws, regulations and guidelines, and at no point does it supersede them.
   • Access to Digital Learning Solutions’ products are owned by NHS Digital and is provided to member organisations for their use.
   • NHS Digital reserves the right to withdraw user access in the case of misuse or inappropriate use.
3. Your responsibilities when using the service
   • General responsibilities:
     • You must not use Digital Learning Solutions’ products to violate any laws or regulations of the United Kingdom or other countries. Use of the service for illegal activity is usually grounds for prosecution and/or legal action.
     • You must not attempt to interfere with the technical components, both hardware and software, of Digital Learning Solutions’ products in any way.
     • When you set up your user account you must identify yourself honestly, accurately and completely.
     • You must ensure your password for IT Skills Pathway ’ products is kept confidential and secure at all times. You should contact the Administration Team if you become aware of any unauthorised access to your Digital Learning Solutions’ account.
     • You must only access Digital Learning Solutions’ products with your own username and password and never share your access credentials with others.
     • You should never input your IT Skills Pathway ’ password into any other website, and you will never be asked for your IT Skills Pathway ’ password e.g. by phone or email. Do not divulge this information to anyone, even if asked.
     • All communication you send through any IT Skills Pathway ’ product is assumed to be official correspondence from you acting in your official capacity on behalf of your Organisation.
     • You must familiarise yourself with the Digital Learning Solutions accessibility and privacy statements, as well as the systems guidance documents if required.
   • Responsibilities when using IT Skills Pathway ’ products:
     • You must not attempt to disguise your identity or that of your organisation.
     • It is your responsibility to make sure that your details in the system are correct and up to date.
     • You must not use the IT Skills Pathway to identify individuals or groups of organisations to target for commercial gain, either on your behalf or on that of a third party.
   • Responsibilities of organisations providing access to IT Skills Pathway ’ products to delegates:
     • It is the responsibility of every organisation to provide appropriate support to the delegates within their remit. Under no circumstances should learners contact the Digital Learning Solutions team direct to resolve issues or for advice.
     • When providing support to delegates, organisation administrators should make all reasonable attempts to resolve issues before escalating via a support ticket to the Digital Learning Solutions team.
     • Where any delegate is identified as failing to comply with the General Responsibilities (above) it is the responsibility of organisation administrators to withdraw access to Digital Learning Solutions products from the learner by inactivating their account and, if the severity of any incident warrants it, notifying the Digital Learning Solutions team by raising a support ticket.

4. Dispute / issue resolution processes
   • In the event of a dispute arising, authorised representatives of NHS Digital and the organisation involved will discuss and meet as appropriate to try to resolve the dispute within seven calendar (7) days of notification.
   • In the event of failure to resolve the dispute through the process set out above the decision of NHS Digital is final.
5. Termination
   • Any Organisation may leave this Agreement by giving NHS Digital notice. Access to Digital Learning Solutions’ products will subsequently be terminated.
   • The Digital Learning Solutions team reserves the right to terminate an organisation’s access to the any or all of its products if it becomes apparent that any of the responsibilities outlined in section 3 are not being complied with by organisation administrators.
6. Complaints
   • Each organisation must ensure that their learners understand where complaints should be directed.
7. Freedom of Information requests
   • All Partner Organisations recognise that public bodies are subject to the requirements of the Freedom of Information Act 2000 ("FOIA") and the Environmental Information Regulations ("EIR"). Any such requests relating to information collected by the Digital Learning Solutions service and systems should be directed promptly to the relevant recorded individual at your organisation.
8. Legislation and Guidance
   • Organisations are subject to a variety of legal obligations, and statutory and other guidance in relation to the delivery of services and skills training to staff and the protection of their personal data. This will vary from organisation to organisation depending on setting and context. It is each organisation’s responsibility to ensure they comply with all relevant National, International and local legislation and guidance.
9. System Support
   • System support / Super Administration is provided by NHS Digital. The service is provided 5 working days a week 9am to 5pm excluding English bank holidays. A reduced service is provided over each Christmas holiday period and this is notified to all organisations in advance.
   • The support service can be contacted via the support ticket process found within the system itself. If the Tracking System is unavailable then an email can be sent to it.skills@nhs.net.
   • NHS Digital undertake to respond to your request within two working days, with one of the following responses:
     • The issue is now resolved
     • More information from the organisation is required
     • The issue requires software development
     • A request for change needs to be submitted and considered
   • The Super Administrator will have full, unrestricted access to your IT Skills Pathway ’ products to enable support to be carried out in a speedy and efficient manner. The Super Administrator will remind you that they are accessing the products in this manner.
10. System Governance
    • The Digital Learning Solutions Expert Advisory Group (DLSEAG) provide the governance for the system. The governance will include:
      • Review and critique materials proposing new functionality
      • Evaluate and prioritise requests for system changes
      • Provide expert knowledge, guidance and skills to determine future development of the system

11. Warranties
    • NHS Digital does not give any warranty as to the accuracy of the information recorded in the system by organisations or individuals. It is the express responsibility of organisations to verify, by their own means, the accuracy of the information entered.
12. System Decommissioning
    • If the system is decommissioned the data held will be returned to the originating organisation. If a specific format is required this must be discussed with the System Support to ensure that if it feasible. The data will be transferred securely and with sent and received receipts.

The data controller for the IT Skills Pathway service is:

NHS Digital,
1 Trevelyan Square,
Boar Lane,
Leeds,
LS1 6AE

This privacy policy sets out how NHS Digital uses and protects any information that you give us when you use the IT Skills Pathway services.

NHS Digital is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.

NHS Digital may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1^st May 2018.

What we collect

If you are a learner, we may collect the following personal information:

• name
• email address
• IT Skills Pathway centre name
• Course progress information, including:
  • Date started / accessed / completed
  • Time spent
  • Tutorials started / completed
  • Diagnostic assessment scores
  • Post learning assessment scores

In addition, your IT Skills Pathway centre may choose to collect any three of the following pieces of information, to enable them to effectively manage your learning:

• Assignment / employee number
• Base / office / place of work
• Contact telephone number
• Department / team
• Division / directorate / service
• Group
• Job title
• Manager
• Organisation / company
• Organisation identifier (e.g. ODS Code)
• Organisation type
• Programme of study / course
• Region
• Role type
• Sector
• Team
• Work address

We may also collect evaluation data. This is always stored and processed anonymously.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Providing you with a service.
• Service usage reporting (not including personal data) to demonstrate business benefit and improve our products and services.
• You may receive automated e-mails as part of the service, for example when requesting a password reset or delegate ID reminder or inviting you to evaluate learning materials and / or access your completion certificates.
• We will not use your information to contact you for marketing or market research purposes.
• We may use the information to customise the website according to your preferences.

Retention of Data

Data is retained for statistical purposes. (Deleting a learner record also deletes the learning undertaken and thus impacts of learning reports). Deleting of an individual’s records can be undertaken at the request of an organisation or of a learner.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie stores information about your usage of a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We only use cookies to identify your browser to the server when requesting data and to store your page layout preferences. We do not retrieve, analyse or share this cookie data in any way.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Who has access to your data

NHS Digital staff, as data controllers, store and have access to your data to provide the IT Skills Pathway service to you.

If you are a learner, your data is also made available to staff at the IT Skills Pathway centre under which you are registered. They are bound to terms and conditions of use which restrict them to using this data in accordance with data protection principles for the purpose of delivering and tracking training.

Access for IT Skills Pathway centre staff is controlled by NHS Digital and protected by secure login.

Your rights regarding your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact your IT Skills Pathway centre in the first instance or it.skills@nhs.net if they are unable to provide it satisfactorily.

If you believe that any information we are holding on you is incorrect or incomplete, please ask your IT Skills Pathway centre to correct it as soon as possible, if they unable to, please email us at the above address. We will promptly correct any information found to be incorrect.

If you would like your personal data removing, please request this through your IT Skills Pathway centre.

Where means exist to make your data portable, we will endeavour to do so.

Your right to withdraw consent

Failure to consent to us storing your data would prevent the recording of training progress and provision of certification as well as preventing the monitoring and reporting of online training progress by centre and NHS Digital staff.

You will be able to indicate that you wish to withdraw consent for us to process your personal data. This will result in the removal of your personal data, anonymisation of progress data and prevent further access to the IT Skills Pathway service.

Your right to complain

If you wish to lodge a complaint with the supervisory authority about how we have managed your data then the relevant body to contact is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

www.ico.org.uk

Our site aims to comply with the World Wide Web Consortium's (W3C's) Web Accessibility Guidelines to Level AA and we are committed to further improving accessibility.

Text size and colour

Changing font sizes and font colours

Changing fonts can be useful for you if you have low vision, and need larger fonts or high contrast colours. You can change the font size, style and colour, and choose an alternative colour for links. You can also change background and foreground colours.

Changing fonts in Internet Explorer

• If you are using Internet Explorer on a PC, select the View menu at the top of your window
• To change font size, scroll down and select the Text size option
• Alternatively, if you have a wheel mouse, hold down the CTRL key and use the wheel to interactively scale the font size
• To ignore font and background colours choose the Internet options from the Tools menu at the top of the window
• On the general tab of the window that appears, click the Accessibility button
• This takes you to a menu where you can choose to ignore the way the page is formatted
• Then return to the Internet options menu, and use the Colours and Fonts buttons to set your preferences

Changing fonts in Firefox

• Click on 'View' on the menubar
• Then select 'Zoom'
• Select 'Zoom In' or 'Zoom Out'
• Alternatively, if you have a wheel mouse, hold down the CTRL key and use the wheel to interactively scale the font size
• Keyboard shortcuts of CTRL plus - and CTRL plus + are also available
• To change the font style, size or colour, choose 'Tools', 'Options' and then the 'Content' tab

Changing fonts in Chrome

• From the browser, select Preferences from the Edit menu at the top of the window
• Click on Web content and uncheck the Show style sheets option
• Return to the list of preferences and choose Web browser
• Click on Language/Fonts and choose the size you need

Keyboard navigation

Arrow keys can be used to scroll up or down the page. You can use your Tab key to move between links, and press Return or Enter to select one. To go back to the previous page, use the Backspace key.

PDF accessibility

Useful information about services to make Acrobat documents more accessible is provided on Adobe's website.

•  Adobe Acrobat support (external)
•  Adobe accessibility (external)

Downloading documents

Downloadable documents on this site are provided in a variety of formats. The most common are PDF, Word, Excel and Zip.

Software for document reading

Most computers already have the software to open these document formats. If you do not have Adobe Acrobat Reader (for reading PDFs), it is available from the Adobe website (external). If you do not have Winzip (for opening zip files), you can download a free trial from the Winzip website (external).

Saving documents to your computer

If you have a PC, right-click on the link to the document. If you use an Apple Mac, hold down the mouse button over the link. In both cases, a popup menu will then appear. Scroll down the menu and click on 'Save target as'. You will then be asked to choose a folder on your computer where you can save the document.

Assistive technologies such as screen readers may have their own specific way to save documents, please refer to your preferred software's Help section.