The data controller for the IT Skills Pathway service is:
NHS Digital,
1 Trevelyan Square,
Boar Lane,
Leeds,
LS1 6AE
This privacy policy sets out how NHS Digital uses and protects any information that you give us when you use the IT Skills Pathway services.
NHS Digital is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.
NHS Digital may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.
What we collect
If you are a learner, we may collect the following personal information:
- name
- email address
- IT Skills Pathway centre name
- Course progress information, including:
- Date started / accessed / completed
- Time spent
- Tutorials started / completed
- Diagnostic assessment scores
- Post learning assessment scores
In addition, your IT Skills Pathway centre may choose to collect any three of the following pieces of information, to enable them to effectively manage your learning:
- Assignment / employee number
- Base / office / place of work
- Contact telephone number
- Department / team
- Division / directorate / service
- Group
- Job title
- Manager
- Organisation / company
- Organisation identifier (e.g. ODS Code)
- Organisation type
- Programme of study / course
- Region
- Role type
- Sector
- Team
- Work address
We may also collect evaluation data. This is always stored and processed anonymously.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Providing you with a service.
- Service usage reporting (not including personal data) to demonstrate business benefit and improve our products and services.
- You may receive automated e-mails as part of the service, for example when requesting a password reset or delegate ID reminder or inviting you to evaluate learning materials and / or access your completion certificates.
- We will not use your information to contact you for marketing or market research purposes.
- We may use the information to customise the website according to your preferences.
Retention of Data
Data is retained for statistical purposes. (Deleting a learner record also deletes the learning undertaken and thus impacts of learning reports). Deleting of an individual’s records can be undertaken at the request of an organisation or of a learner.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie stores information about your usage of a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We only use cookies to identify your browser to the server when requesting data and to store your page layout preferences. We do not retrieve, analyse or share this cookie data in any way.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Who has access to your data
NHS Digital staff, as data controllers, store and have access to your data to provide the IT Skills Pathway service to you.
If you are a learner, your data is also made available to staff at the IT Skills Pathway centre under which you are registered. They are bound to terms and conditions of use which restrict them to using this data in accordance with data protection principles for the purpose of delivering and tracking training.
In some circumstances, it may be necessary to make your data available to staff outside of your own Digital Learning Solutions centre. This will only be done where it is necessary to have access to your data to facilitate access to live IT systems dependant on training having been undertaken. These staff are bound to terms and conditions of use which restrict them to using this data in accordance with data protection principles for the purpose of granting access to live IT systems.
Access for IT Skills Pathway centre staff is controlled by NHS Digital and protected by secure login.
Your rights regarding your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact your IT Skills Pathway centre in the first instance or it.skills@nhs.net if they are unable to provide it satisfactorily.
If you believe that any information we are holding on you is incorrect or incomplete, please ask your IT Skills Pathway centre to correct it as soon as possible, if they unable to, please email us at the above address. We will promptly correct any information found to be incorrect.
If you would like your personal data removing, please request this through your IT Skills Pathway centre.
Where means exist to make your data portable, we will endeavour to do so.
Your right to withdraw consent
Failure to consent to us storing your data would prevent the recording of training progress and provision of certification as well as preventing the monitoring and reporting of online training progress by centre and NHS Digital staff.
You will be able to indicate that you wish to withdraw consent for us to process your personal data. This will result in the removal of your personal data, anonymisation of progress data and prevent further access to the IT Skills Pathway service.
Your right to complain
If you wish to lodge a complaint with the supervisory authority about how we have managed your data then the relevant body to contact is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
www.ico.org.uk