To unlock a centre user

If a centre user enters their password incorrectly 5 times, their account will become locked. If a user account has been locked a lock symbol will appear in the Locked column.

To unlock the centre user, click the lock icon.

NOTE: Only the centre manager may unlock centre user accounts. If the centre manager is unavailable or their own account becomes locked, e-mail it.skills@nhs.net to request unlocking.

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