If you have been unable to find the answer to your question after viewing this documentation or by reading the FAQs, you can raise a support ticket.

To raise a support ticket:

  1. Click New Support Request
  2. Detail a Subject for your ticket (i.e "Do I still need Shockwave?")
  3. Choose a Request Type
    1. If you choose "Report a problem with systems or content", you will be asked whether to Retrieve Device and Browser Information answer "Yes" to this if the problem can be recreated in the browser that you are using.
    2. If you are reporting a problem with a course, please choose the course from the drop-down list and provide an example delegate ID that support can use when investigating the problem.
  4. Use the Details box to provide a detailed description of your problem or request. You can paste screenshots into this in some web browsers (not Internet Explorer). There is also an Insert Image function that will work in all browsers.
  5. Click Submit.

Your ticket will be viewed by the eLearning Support Team who will reply within 2 days. If the ticket results in the need for a bug fix or an update to the materials or tracking system, these will be implemented within 1 week. For non critical updates or fixes, these will be implemented within 4 weeks.

When the eLearning Support Team replies to your ticket you will receive an email informing you of any comments added to the ticket or if it is closed. You may also close a ticket once opened, if you feel it is no longer an issue.

Please note, Centre Managers can view all tickets raised for their centre and Centre Users can only view tickets they have raised.

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