At the workshops Liam introduced the Pathway to the learners and explained the various levels and topics available. He promoted the benefits and signposted other learning that is available and also the Knowledge Bank. He then had individual conversations with each learner and established what they needed to do in their job role and help them to pick an appropriate course.
Liam offered people the chance to go straight to elearning if they wished although currently around 90% choose to attend workshops.
Examples of where the IT Skills Pathway has helped has been to improve the skills of Team Leaders. In the first instance one used to ask colleagues to create simple spreadsheets for them, however after attending a workshop and successfully completing the Microsoft Excel Level 1 course they were able to do it themselves. They told us:
"By completing the course it will save me so much time. Rather than waiting for others to help me or just copying other people’s spreadsheets and changing them I now have the confidence to do my own."
In the second instance the Team Leader wanted a general overview to check their current IT literacy and therefore attended a workshop and undertook the Microsoft Windows 7/Office 2010 – Entry Level course. Afterwards they said:
"I attended to get an understanding of how the IT Skills Pathway operates so that I can complete further modules back in the office environment. I got exactly what I required from the course and will put into practice the knowledge that I learnt from this morning's session."